Curriculum vitae

Updated - 7 NOVEMBER 2021

 
 
 
 

Paragon One is an EdTech company bridging the gap between academic learning and career success through remote externships

 

Paragon One

Singapore
June, 2019 - Present

Product Manager

Student User Experience

  • Conducting interviews with alumni and current students to understand their pain points

  • Collaboration with the Operations, Marketing and Engineering to create an automated onboarding process through emails and platform for a consistent user journey and improve overall efficiency

  • Curating a customised student journey within the learner platform based on their needs and interests

Website Strategy

  • Working on overall website strategy with CEO and Product Marketing to ensure the value proposition is well explained for all customer personas

  • Implementation of the website using WebFlow

Onboarding and Off-boarding Automation

  • Taking the information from the different sources to produce an automation stream to increase the internal productivity and the user experience on the student side.

  • Utilising applications to connect the the full onboarding and offboarding process.

    • Customer.io - automated messaging

    • Survicate - integrated questionnaire/survey app

    • Retool - no code platform

    • Bubble.io - build web apps without code

Product Demonstration for Events

Producing an interactive activity for non users to better understand what Paragon One offers and how it is beneficial for them or their student.

 

Fashive is an EdTech company working towards providing high quality digital education solutions in the Fashion Industry.

 

Fashive (Fashion Learning Hive)

Singapore
June, 2019 - Present

Product Manager

Product Management and Go-To-Market

  • Collaborate effectively with developers to create two custom WordPress websites to integrate TalentLMS and other platforms using APIs for B2B and B2C customers; this also entails customizing HTML/CSS code depending on design requirements

  • Craft different marketing mediums to ready the product for market; this is achieved via Facebook Ads, LinkedIn Ads, social media, inbound marketing, SEO, graphics of videos and social media posts, and product landing pages

  • Employ LEAN and Agile methodologies (SCRUM, Kanban) throughout the product journey

  • Head aggregation of data from Google Analytics, Hotjar, and Ad Streams to better understand customer behavior

  • Confer with customers to receive their feedback and course improvement suggestions

  • Leverage data analytics and direct communication to improve customer experience

Product Planning - Next Stage of Development

  • Oversee creation of the competency gap analysis tool using Python; this includes automation from data collection to in-depth reporting on individual and departmental level (B2B customers)

  • Spearhead the migration from TalentLMS to LearnDash for a WordPress-integrated LMS that had newly incorporated Tin Can (xAPI) with developers (only B2C customers)

  • Originate value propositions and strategy for the product line based on B2B needs

Key Project Achievement:

  • Delivering courses to ITC in Tajikistan

  • Established the first fashion training center in East Timor

  • Recruited over 300 learners with a 99% satisfaction rate

 

Tolpagorni Product Management is a product management consulting firm that helps develop successful products and product management capability at technology-intensive companies.

 

Tolpagorni Product Management

Stockholm, Sweden
August, 2017 – May, 2019

PRODUCT MANAGEMENT ANALYST

Consultancy Project– Cloud Storage Client

  • Facilitated senior consultants with product strategy and go-to-market strategies; several product management methodologies were employed to understand the industry and cloud storage ecosystem

  • Participated in the value engineering workshop to derive value from the client’s product

Consultancy Project – Global Positional Technology Client

  • Aided senior consultants with go-to-market strategy and in-depth research of global positioning technologies

  • Supported preparation of IPO documents, including addressable market identification and further extensive research of seven different markets

Other Project Highlights

  • Conceived an article series for product managers who need assistance with product marketing

  • Engaged in successful sales efforts with approximately 80% success rate

 

SIC is a startup incubator which consists of companies in the BeautyTech, HealthTech, and FoodTech spaces. I worked with 2 startups: ALEA Brush and Mirakel Technologies.

 

ALEA BRUSH

Scientific Innovations Company (SIC)

Singapore
September, 2015 – August, 2017

DESIGN ENGINEER, PRODUCT DEVELOPMENT ENGINEER AND PRODUCT MANAGER

Alea Brush Product Manager / Product Development Engineer

  • Responsible for the design and development of a brush that was market-fit and scientifically-tested next to leading brushes in the market

  • Served as lead engineer and product manager to produce ALEA Brush

Alea Brush Key Project Achievements:

  • Achieved 70% less damage on the hair, and the brush was less painful than leading brushes on the market

  • Received feedback stating 82% of consumers preferred the ALEA brush to leading brushes in the US market

  • Secured top professionals in the industry, including celebrity stylists, as distribution leads

Mirakel Technologies

Scientific Innovations Company (SIC)

Singapore
September, 2015 – August, 2017

MECHANICAL DESIGN ENGINEER – MIRAKEL TECHNOLOGIES

  • Excelled in a team with three other engineers from different disciplines to create a device that straightened hair using electrochemistry

  • Drove the design of an ergonometric casing aided by force and thermal simulation to ensure structural robustness, and rapid prototyping using 3D printing while considering the complicated nature of electrochemistry and product requirements