About

Product Use case

Björn stands as an integrated IT system initiative devised by the ABC Government Agency, aimed at bolstering program management and operational efficiency among our workforce. Serving as the linchpin for ABC’s day-to-day operations in training administration, Björn handles tasks like program administration, maintaining databases for customers and stakeholders, overseeing cases and service requests, as well as handling billing and invoicing. It functions not only as a primary interface for other ABC systems, including the learning management system, program registration portal, evaluation and feedback platform, and the comprehensive whole-of-government HR portals, but crucially, also manages ABC’s central data warehouse. With the current Björn system approaching the end of its lifespan, ABC endeavors to reimagine how program management and operations can be streamlined more effectively for our staff. To this end, ABC aims to conceive and develop the next-generation IT solution, tentatively named Björn 2.0, to facilitate these objectives.

For this use case, I will be focusing in the below -

• Visionary Product Direction

• Comprehensive Product Timeline

• Probable Performance Benchmarks

• Anticipated Hazards and Remedial Strategies

• Collaborative Team Structure